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Appointment summary
A feature called "Appointment" designed to facilitate communication between medical personnel and patients. This feature involves scheduling appointments before patients arrive at the hospital, aiming to reduce wait times on phone calls to the hospital. It proves beneficial for the call center as well, as relevant information, such as the doctor's available time, is displayed on the mobile screen. This information is pulled from the CMS through collaboration with the design team.
Golas
Callenge
Painpoint
Persona / Nurse


Nurse & Patient flow
Create an appointment

Screen flow
Scenario 1 : Create an appointment by Nurse


Confirmation flow
Scenario 2 : The user needs to confirm the appointment status

Persona / Patient


Screen flow
Scenario 2 : Create an appointment by Patient

Thank you 😁 !

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